Dining Reservation Software Helps You Provide Great Customer Service
For many restaurateurs and catering services today, dining reservation software has become one of the most important tools they use for providing great customer services to all those that visit their establishments. Dining reservation software comes equipped with a variety of tools that can help you give your customers an experience they’ll never forget as they return to your restaurant again and again.
You can easily create all of your reservations using dining reservation software. You can even insert important details about your customers and their reservations, too. For example, if you have a party of twelve coming to your restaurant to celebrate the engagement of a prospective bride and groom, you can be ready to provide them with your best champagne for a congratulatory toast. If you have a customer that catches cold easily, you’ll be able to know before they arrive that their party should sit in the middle of your establishment away from windows, doors, and potential cross breezes.
You can also edit the information you place in dining reservation software instantaneously and within a matter of moments. Perhaps one of your customers called needing to increase his reservations to seat twenty six instead of sixteen. Maybe another customer requested a specific dish to be served to her entire party. Some customers have specific instructions on how they prefer their food to be prepared or even specific servers that have given them excellent service in the past. These are all details that are important for you to know and track in order to provide your customer with the best experience possible while they visit your establishment. This will help your business remain steady and even continue to grow in an unpredictable economy such as this.
Another benefit of dining reservation software is your ability to communicate effectively with your customers. Sometimes the telephone isn’t the most reliable source of communication, especially on the busiest nights at your restaurant when you’re likely receiving multiple calls at once. With dining reservation software, though, your customer can contact you easily and quickly via email and other online resources. This means that you can have all of your customer’s last minute details and preferences to refer to right on your computer, so you won’t forget anything when the moment comes to prepare for their reservation. You can also email your customer confirmation notices that will ensure that you and your staff are all clear on the specifics of the upcoming event.
With the online marketing tools available in dining reservation software, you can keep track of all your customer referrals in one simple program. Nothing is better for a restaurant than positive word of mouth advertising, and incentives for referrals to either your customers, concierge services, or both can significantly help your establishment flourish. In addition to simply tracking these referrals, however, you can also create those important incentive programs using reservation software. Email and traditional marketing campaign tools are available on the software as well, so you’ll have everything you need right at your fingertips to advertise your establishment and services successfully.
Thomas Wilford / Restaurant & Catering Software
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Apr 6, 2009 catering Software
Maintaining a catering business is a thrilling challenge that necessitates a lot of creativity, determination, and most importantly, talent. One part of catering that many times is underestimated, however, is the significance and requisite of organization. Organization is crucial for every business that wishes to succeed and thrive, and the food industry is no exception. But when the master menus, shopping lists, and outstanding invoices start accumulating, organization can be difficult to find. Luckily for you, there is a way you and your employees can improve the daily chaos that all entrepreneurs know as “business as usual.” Catering event software is a tool that many thriving catering companies are using in order to keep track of their priorities and deadlines. There is an assortment of catering event software programs currently available online, and summarized below are just some of the organizational services that are typically included some of the best catering software on the market today.
One of the most valuable tools offered by catering event software is the simplified management of billing and sales reports. Every event is budgeted according to recipe, food items, and prop usage. Sales reports are then created according to the event location, overall cost, and the employees present. This means that you not only view how much the food and furniture rental cost, but also how much you paid your employees working during the event. In addition, you can easily determine how many employees you will need at a particular event dependent on the design and layout of the event location, the amount and type of food being served, and the number of guests who are scheduled to be present. This way, you can avoid expensive over stuffing.
Catering event software can also help you more accurately determine how much money you’ll be spending on specific recipes. The costs analysis of every event are updated automatically according to your recipes and inventory, so you can easily view an accurate estimate of what you’ll spend overall on the shopping list for an event. When you first get your catering event software, you will need to input your recipes into the system for easy access later on. Once the recipes are in the system, you can quickly pull them up for viewing with a few clicks of your computer mouse. This is an ideal benefit for your clients who wish to see other available recipes for their master menu proposal.
Menu proposals are a major responsibility for every successful caterer. Catering event software allows you to easily create master menu proposals for all of the events you undertake. The program can also remove certain foods and recipes a menu proposal by customer request. Let’s say, for instance, that the client you’re serving next week prefers not to have any dishes with peanuts for fear that some of her guests will be allergic. You can input that information into the program so that peanuts, peanut oil, and any peanut bi-products will be eliminated from each recipe on the menu.
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