11 Ideas of cost savings for your company
Feb 7, 2010 Inventory Management software
Many companies are asked to reduce costs and save money on their current operations. And in today's global market is even more important than ever to find ways to improve business results, many are asked to reduce costs or better yet, increase productivity and efficiency and lower cost, at the same time. Here are 11 ideas to save costs to consider.
INVENTORY
Backorders
One of the top customer inquiries and complaints is "Where is my order yet?" The pending order not only the costs of customer service time to respond to the research, also the costs to ship the product once it reaches the distribution center. With the cost of a pending order ranging from $ 7 to $ 12 per unit backordered merchandise, does not take much time to join and the costs to come to the right of the baseline. Analyze current orders and improve the accuracy of forecasts of inventory. The return on investment is a more advanced forecasting system in 12 to 18 months based on the reduction of backorders and improved turnover. Customer fill rate to be revised and improved without being out of stock or excessive. Sample costs of pre-ordering: A typical catalog with a rate of 20% backorder average of two items per order process 200,000 orders for a total of 400,000 units of merchandise. Calculated at 20%, 40,000 customer orders had backorders. The cost estimate pre-order on the lower end at $ 7.37 per order, the catalog will have to absorb $ 294,800 to offset the outstanding orders.
CONTACT CENTER
Product training and company policy
The formation of products is becoming a complex task, as traders are constantly looking for new products. With multiple degree, multi-channel and a wide range of SKU's available, the agents keep abreast of latest product is a challenge. Contact centers that provide regular product training through a benefit established a formal training program, when the customer places an order. The officers are not well trained in the product will have to ask for help so you can lengthen the time of call. Larger centers have a full time coach. Sample public information that Cabela's, the world's largest supplier, has been online 235,000 SKU's. Along with product training, and product information, communicating important messages to the agents is a necessity. Provide pop-up to the agents at the time of entry provides an effective communication tool to convey information about the products problem and important business meetings. Using the online features for the policies of the client company provides a quick and easy access for agents.
Scheduling Agent
Scheduling agents in the contact center customers can be a very complex task. Contact centers do a good job with a schedule based on expected call volume and fill the calendar with the available agents, but what happens next? This is where there is a gap between the calendar and what really happened. Take time to revise the original schedule with the actual volume of calls and agents working. This simple task will provide insight into the effectiveness of programming. The return on investment in software programming shows that those who have to see their lower costs.
Call Monitoring
Agents monitoring and reporting on a regular basis is essential to maintaining optimum performance in the contact center. It also provides an opportunity for supervisors to listen to what the client is saying and how the staff interacts with customers. The use of monitoring is helpful in identifying staff strengths, weaknesses and overall efficiency. Tracking votes by the supervisor can be used for evaluation of performance to increase productivity. Call Control monthly by management and traders is a good way to stay in tune with the customer.
Universal Agents
Universal agents, which can respond to the calls end, answering emails and handle customer service functions are an asset to your organization.These agents are able to change tasks as the workload requires maximizing productivity. The use of universal agents, especially during peak hours, reducing the need for dedicated agents. A mixture of universal and specific agents within the contact center provides a balanced workforce that reduces costs and increases efficiency. The use of universal agents makes it difficult to track the actual work performed and costs associated with each task for benchmarking purposes.
DISTRIBUTION
Slotting
An ongoing program to determine the correct slot location of collection is a must. Consideration should be given to the speed of the product (sales) and size (cube) placement in the selection line. Aiming storing at least a week moving average unit in the slot selection in addition to providing a variety of sizes of the slot must be a key element.
Picking
There are many methods of collection to choose batch collection, picking the area, collect and transmit, collect the cart and select the box just to name a few. When analyzing the type of product and type of orders (multiple front), the most efficient route selection processing can create the reduction of travel time. The separation of fast movement of the engines slow and establishing a "Hot Pick" of the engine area should be considered extremely fast. Picking the rates range from 115 to as high as 180 units per hour.
Packaging
If you are not making the selection box is your system has the ability to determine the size of the box to the packer? Container station is clean, hygienic and ergonomic installation? Dunnage is properly inserted in each box? Where is the package to check out? These are just some of the questions to see when looking at the loading area. Remember, the client presentation is as important as getting the shipment out the door quickly. Packaging rates average 35 to 40 per hour.
Entry of goods
Entry of goods is one of the highest areas of significant cost reductions in many companies. Multichannel Companies often spend 2% to 4% of gross sales of goods of entry. Most successful companies that have paid attention to the management of light load of incoming goods into and control of inventory in transit. Since inventory is, in many cases, their biggest asset, that asset management is critical to business success. There is a growing tendency to use instead freight collect freight prepaid. Freight transport input should be competitively tendered often. Freight bills of entry and program monitoring free yards and offers the opportunity for staff hours when necessary.
Output of goods
One of the main items of expenditure which is always a prime target for cost reduction is freight output. By sending the company increases in the range of 3% to 5% annually, this is the first area for questioning, "What can we do to reduce our shipping costs?" In the catalog of a typical enterprise, the freight rate varies from 8% to 12% of net sales. Competitive bidding for outbound freight often to ensure the best prices. The combination of freight inbound and outbound, with a carrier can produce savings. Many multi-channel companies, use shipping costs to offset the cost of outbound freight and handling of packages. Some have grown dangerously close to 20% of net sales.
Benchmarking – KPI's
Benchmark, benchmark, benchmark. The best indication of how their operations are being conducted through benchmarking. By developing a coherent and measurable key performance indicators (KPI's), can measure its cost, productivity and efficiency. Once you have completed and reviewed their existing operation, will be compared with the parameters accepted by the industry. You want to avoid using industry averages in general and those that are not specific to your business in the product type, size and clients. Many companies are using online information management for the critical KPI for contact centers and fulfillment.You can not improve the activities that have not been measured.
Tags: Accuracy, Baseline, Benefit, business consultants, Business Results, Contact Center, Cost Estimate, cost savings, Customer Inquiries, Customer Orders, Customer Service, Distribution Center, Efficiency, Forecasting System, Global Market, order management, Productivity, Return On Investment, save money., Service Time, Sku, Stock, Turnover, Warehouse, warehouse management, Where Is My Order
Dining Reservation Software Helps You Provide Great Customer Service
Jun 11, 2009 catering Software, Microsoft
Dining Reservation Software Helps You Provide Great Customer Service
For many restaurateurs and catering services today, dining reservation software has become one of the most important tools they use for providing great customer services to all those that visit their establishments. Dining reservation software comes equipped with a variety of tools that can help you give your customers an experience they’ll never forget as they return to your restaurant again and again.
You can easily create all of your reservations using dining reservation software. You can even insert important details about your customers and their reservations, too. For example, if you have a party of twelve coming to your restaurant to celebrate the engagement of a prospective bride and groom, you can be ready to provide them with your best champagne for a congratulatory toast. If you have a customer that catches cold easily, you’ll be able to know before they arrive that their party should sit in the middle of your establishment away from windows, doors, and potential cross breezes.
You can also edit the information you place in dining reservation software instantaneously and within a matter of moments. Perhaps one of your customers called needing to increase his reservations to seat twenty six instead of sixteen. Maybe another customer requested a specific dish to be served to her entire party. Some customers have specific instructions on how they prefer their food to be prepared or even specific servers that have given them excellent service in the past. These are all details that are important for you to know and track in order to provide your customer with the best experience possible while they visit your establishment. This will help your business remain steady and even continue to grow in an unpredictable economy such as this.
Another benefit of dining reservation software is your ability to communicate effectively with your customers. Sometimes the telephone isn’t the most reliable source of communication, especially on the busiest nights at your restaurant when you’re likely receiving multiple calls at once. With dining reservation software, though, your customer can contact you easily and quickly via email and other online resources. This means that you can have all of your customer’s last minute details and preferences to refer to right on your computer, so you won’t forget anything when the moment comes to prepare for their reservation. You can also email your customer confirmation notices that will ensure that you and your staff are all clear on the specifics of the upcoming event.
With the online marketing tools available in dining reservation software, you can keep track of all your customer referrals in one simple program. Nothing is better for a restaurant than positive word of mouth advertising, and incentives for referrals to either your customers, concierge services, or both can significantly help your establishment flourish. In addition to simply tracking these referrals, however, you can also create those important incentive programs using reservation software. Email and traditional marketing campaign tools are available on the software as well, so you’ll have everything you need right at your fingertips to advertise your establishment and services successfully.
Thomas Wilford / Restaurant & Catering Software
Tags: Benefit, Breezes, Bride And Groom, Bride Groom, Catering Services, catering Software, Champagne, Customer Services, Dining Reservation Software, Dish, Establishments, Excellent Service, Great Customer Service, Important Tools, Matter Of Moments, Prospective Bride, Restaurateurs, Servers, Toast, Unpredictable Economy, Windows Doors
Business Accounting Software: The Benefits of a Balance Sheet Report
May 21, 2009 Accounting Software, Inventory Management software, Management Software
Business Accounting Software: The Benefits of a Balance Sheet Report
Business accounting software applications are specifically designed to help you manage all the financial aspects of your business. There are a variety of options for reports that provide you with detailed information that is related to the financial performance of your business. This is a valuable benefit to the software application that you choose to handle your accounting needs.
One of the most beneficial reports that are provided by accounting software applications may very well be the balance sheets. The balance sheet reports your financial position. Basically, it is giving you a running report of your profits compared to your spending. Most accounting software applications generate these reports on a daily basis.
A balance sheet will configure the information that you have entered, such as recurring bills, with other information, such as recurring assets to the company, to provide one summary of what is going out compared to what is coming in. This information is one of the most important reports that you can get as a business owner.
There are two main ways that the accounting software that you have purchased will provide a balance sheet report. The account form is the common method for report presentation. The other method, the report form, is more of a bar graph that starts with one specific category and continues to the rest. In this manner, you have a visual graph of which areas are providing or losing more money. You can also choose to include the previous results from the previous generated report, for better comparisons.
Accounting, in general, is a detailed record of everything that is financially related to your business. With an accounting software application, you are getting the same great record keeping, but in a more organized and somewhat automatic manner. There are many benefits to using accounting software in your business, but among the most important is the ability to save time and focus on other parts of your business that require just as much attention.
When choosing your accounting software, there are many things that you should consider. First, do you have employees, and if so, how many do you have? Do you have an inventory to manage? What is the volume of your customers? What specific features do you need? Are you seeking a better compiling of information for your accountant? For all of these answers, and many more, business accounting software is a smart choice.
Tags: Accounting, Accounting Records, Assets, Balance Sheet, Balance Sheets, Bar Graph, Benefit, Business Accounting, Business Accounting Software, Business Owner, Daily Basis, Detailed Record, Financial Aspects, Financial Performance, Financial Position, Generated Report, Informational Technologies, Inventory Management software, Previous Results, Profits, Purchasing Inventory, Report Business, Report Presentation, Software Application, Software Applications, Visual Graph
